Lone Star National Bank Customer Satisfaction Survey
Please note: You must have Javascript enabled in order to take this survey.
User ID:
Customer Name
Customer Number:
Branch Number:
Date of Transaction
Type of Transaction
Date of Survey:
Use the format 'MM/DD/YYYY' (without quotes).
Type of Interaction:
Teller Interaction
Personal Banker
For the following questions you will rate them on a 1 to 5 scale where 1 is very dissatisfied, 3 is neither satisfied nor dissatisfied and 5 is very satisfied.
1.
How satisfied were you with the friendliness of the staff?
1
2
3
4
5
1a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
2.
How Satisfied were you with the knowledge of the staff?
1
2
3
4
5
2a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
3.
How Satisfied were you with the speed of service?
1
2
3
4
5
3a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
4.
How Satisfied were you with the branch employee taking the time to learn about your banking needs and making recommendations to you?
1
2
3
4
5
4a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
5.
How Satisfied were you with how the branch employees made you feel like a valued customer?
1
2
3
4
5
5a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
6.
How would you rate your overall satisfaction with your most recent visit?
1
2
3
4
5
6a.
If response is 1 or 2, then please state the following:
Can you provide us anything that comes to mind for why you gave this rating?
Characters left:
2000
The following questions will be a yes or no response.
7.
Did the personal banker tell you about the benefits of Lone Star National Bank’s digital banking such as e-statements, mobile banking, or online banking?
Yes
No
8.
Did the personal banker tell you that Lone Star National Bank offers more than just banking products such as mortgages, credit cards, investments or insurance?
Yes
No
9.
How likely are you to recommend Lone Star National Bank to friends or family?
0
1
2
3
4
5
6
7
8
9
10
Finally, are there any comments you would like to make about your recent experience?
Characters left:
2000
Lone Star National Bank cares about your safety and has taken the following measures to address concerns of the spread of COVID-19:
Closed Lobbies & Limited to Appointments Only
Enforced Face Mask Usage
Regular Sanitation of Facilities & Equipment.
Based on your most recent experience, please rate and answer the following:
Do you feel the bank took the necessary safety precautions?
Yes
No
Based on the interaction during your visit, how safe did the bank employee make you feel?
1 - Not safe at all
2
3
4
5 - Very safe
With the recent changes, do you feel the transaction was processed in a timely manner?
Yes
No
Based on previous responses, if necessary, would you visit us again?
Yes
No
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